Talk to us
Question about the player, an order, or the setup guide? Send it through below, or email help@bilby.sale, and we’ll come back to you.
Before you write
A few more questions that we get asked:
How long until I hear back?
We reply within two business days. Most replies are faster.
Where do you ship from?
Directly from the factory in China. Sending it straight from the source saves you time, and shipping and duties are already in the price.
Who am I talking to?
Me, Luke. Bilby is a small business run from Brisbane, Australia. More on the about page.
Something arrived faulty.
Let us know. We will do our best to troubleshoot it with you, and if it still is not working we will walk you through the returns process.